이귀숙 강사의 TOEIC SPEAKING

#219. TOEIC SPEAKING ( Part 5 – Q13 )   

안녕하세요 여러분,

오늘의 질문을 한번 볼까요?

[ Q 10]

Hello, this is Amanda Pollack. A few weeks ago, I scheduled a business trip to England for next month. Uh, I’ve already paid for and picked up the tickets. But I was wondering if… well… something came p and I need to go to England next week instead of next month. I’ll need to go sometime at the beginning of this week or the end of next week. I’m not sure about your company or the airline’s policy on changing tickets, but I really need to change this ticket or get a refund and purchase another ticket. If you would, please call me back as soon as possible. My phone number is 380-7463. Thank you for your help.

영국행 출장을 다음달에 가는 것으로 비행기를 예약하고 표도 발권 받았지만 일정의 변화가 생겼네요. 이번 주 초나 다음 주 말에 영국으로 가야 해서 비행기표를 변경하고 싶어 합니다. 만약 변경이 안된다면 환불을 받고 다른 티켓을 구입하겠다고 하네요. 이 문제를 어떻게 해결하면 될까요? 변경이 가능하다고 하면 되겠죠! 다만, 변경 수수료가 있다고 덧붙이면 좋겠네요.

[유용한 표현]

There will be a charge 수수료가 발생할 것입니다.

We have one available seat 한 좌석이 예약 가능합니다

[ Model Answer ]

Hello Ms. Pollack. This is Sue Lee from Leave Now Travel. I’m calling about your flight schedule for England. I understand that things came up and you should leave for England earlier. According to our policy, you can change your departure date anytime, but there will be a charge for changing fee. It’s $100. We have one available seat next Friday at 9am, so if this fits your schedule and the changing fee looks reasonable to you, please call me back at 257-6203. Then, I’ll confirm your flight time. Once again, my name is Sue. Thank you.