이귀숙 강사의 TOEIC SPEAKING

#212. TOEIC SPEAKING ( Part 5 – Q8 )   

안녕하세요 여러분,

오늘의 질문을 한번 볼까요?

[ Q 10]

Hi, my name is Harrison Miller. I have booked a ticket through your website a month ago for my upcoming trip. However, I have checked my ticket and have found out that my name is misspelled. I have called to check with the airline and they say that the name on the passport and ticket should be the same. I will be meeting some of my relatives for the first time, so I can't miss it. I will be leaving in two days, so could you please find a way to help me out of this problem. Once again my name is Harrison Miller and my number is 555-2323. Thank you.

여행을 위해 표를 예매했는데 지금 확인해보니 표에 씌여진 이름이 스펠링이 틀렸다고 하네요. 꼭 참석해야 하는 자리에 가는 것인데 갈 수 없게 될까봐 메시지를 남긴다고 하네요. 이틀 뒤 출발이니 시간도 별로 없습니다. 어떻게 해결할 수 있을까요? 예약한 티켓을 취소 및 환불을 받고 다시 똑같은 일정으로 티켓을 예매할 수 있겠죠. 다만 취소 수수료가 부과된다고 언급할 수도 있겠습니다.

[ Model Answer ]

Hello, Mr. Miller. I got your message about the misspelled name on your ticket. You said that you book the ticket through our website a month ago and you just found out the misspelled name. First of all, I’m sorry for the inconvenience. After checking into the situation, I found out that one of my employees made a mistake when she was issuing your ticket. Well, now that you can’t miss the meeting and you are leaving in two days, there is only one option you can choose from. We can cancel your reservation and book the ticket again for the same schedule. I know this is the only way we can fix the problem, but in this case there is a fee of $50. Even though you should pay for additional $50, you are guaranteed to get the ticket right. If you agree to pay for the feel, please contact me as soon as possible since seating is limited. Thanks.