이귀숙 강사의 TOEIC SPEAKING

#230. TOEIC SPEAKING ( Part 5 – Q18 )   

안녕하세요 여러분,

오늘의 질문을 한번 볼까요?

[ Q 10]

Hi, My name is Robert Baker. I’m sorry to bother you, but I have a problem. Last week, I bought a copy of the book, Gone with the Wind. However, when I was reading the book at home, I found that page 86 had been torn out. This book is for my final report and the report should be submitted by Friday. Today is Tuesday. I need help soon. Please call me back what I can do to fix this problem. Thanks.

이번 금요일까지 제출해야 하는 과제를 위해 책 한 권을 샀는데 한 페이지가 찢어져 있다고 하죠. 지금이 벌써 화요일이라 빨리 문제를 해결해야 겠네요. 어떠한 방법이 있을까요? 근처의 서점으로 가서 새 책으로 교환을 해 가면 출판사 측에서 교환처리를 해주겠다는 방법이 가장 빨리 해결할 수 있겠네요. 또는 특급 우편으로 그 책을 보내주면 바로 새 책으로 보내주겠다고도 할 수 있습니다. 답변에서 잊지 말아야 할 부분은 바로 이러한 문제점에 대해 사과를 하는 부분이죠. 보상을 제시해도 좋습니다.

 [유용한 표현]

exchange 교환하다

enclose 동봉하다

[ Model Answer ]

Hello, Mr. Baker. I got your message about the book you purchased last week. You said that you bought the book, Gone with the Wind, but found out that one page has been torn out. I’m very sorry for the inconvenience. I understand that you need to finish reading the book soon in order to submit the report, so I’d like to suggest you that you go to a bookstore nearby your house and get it exchanged for a new one. If you give me the name and the phone number of the bookstore, I’ll give a call in advance and let the representative know about your visiting. Plus, I will send you a 10% discount coupon for your next purchase by email, so please give me your email address. Once again, I’m very sorry for the inconvenience. Thank you.