이귀숙 강사의 TOEIC SPEAKING

#223. TOEIC SPEAKING ( Part 5 – Q17 )   

안녕하세요 여러분,

오늘의 질문을 한번 볼까요?

[ Q 10]

Hello, My name is Justine Crawford and I’ve ordered a hair spray from your website last Friday. When I placed the order, all your hair products were under a buy 1 get 1 free promotion, so I was expecting to receive 2 sprays for my purchase of one. However, when I received my order today, there was only one spray in the package. And it was very disappointing to see that the spray was not the one that I ordered. I ordered a hard styling spray, but the one delivered was a wet styling spray. I’ve been using your on-line store for years, and this is the first time to experience such a problem. My order number is ASH1093. Please check and let me know what has happened to my order and what I should do to get the correct sprays delivered. Thank you.

헤어스프레이 하나를 사면 두개를 주는 행사 기간에 제품을 구매했는데 스프레이가 한 개 밖에 오질 않았네요. 뿐만 아니라 주문한 제품이 아닌 다른 제품이 배송되어 왔죠. 어떻게 해야 제품을 다시 제대로 받을 수 있을지 알려달라고 합니다. 자, 어떻게 문제 해결을 하면 될까요? 우선 죄송하다고 사과의 말씀을 전한 후, 왜 그러한 실수가 있었는지를 설명해야 겠네요. 보통 배송 담당 부서에서 실수가 있었다고 설명하면 되겠습니다. 사과의 표시로 제품을 제대로 다시 보내주는 것 외에도 특별 할인 쿠폰을 동봉하여 보내겠다고 하면 좋겠죠. 다시 한 번 사과를 하며 답변을 마무리하면 되겠습니다.

[유용한 표현]

To compensate you 보상을 해드리기 위해서

enclose 동봉하다

[ Model Answer ]

Hello, Mr. Crawford, this is Sue from the customer service department. I got your message about the hair spray. You said you ordered a hair spray during our buy 1 get 1 free promotion period, but you received only one. In addition, you received what you didn’t order. I’m really sorry for the inconvenience. I’ve checked your order, and there was a mistake in the shipping department. We will send the correct item to you right away, and also you will get an additional one for free. To compensate you, we will enclose a 15% discount coupon for your next order, so please accept our apologies. I promise that this kind of mistake will never happen again. Once again, I’m really sorry. Thank you for your understanding.