이귀숙 강사의 TOEIC SPEAKING

#232. TOEIC SPEAKING ( Part 5 – Q20 )   

안녕하세요 여러분,

오늘의 질문을 한번 볼까요?

[ Q 10]

Hi, this is Carmen McCarty from McCarty’s Furniture. I ordered some sales flyers from you to promote my store’s big holiday sale. Well, the sale starts in 10 days and I still haven’t gotten the flyers. I need to start distributing them no, in order to let customers know about this event. This is always one of the busiest times of year for us, and we make a lot of money during our holiday sale. It’s very important that we reach as many people as possible and the flyers really help us do that. I’ll be anxiously awaiting your report on this situation. You have my number.

홍보용 전단지를 주문했는데 아직 받지 못했다고 합니다. 열흘 뒤부터 시작되는 세일을 위해 전단지가 필수이며 왜 필요한지 부연설명을 덧붙이고 있네요. 그만큼 주문한 전단지를 제 때 받는 것이 중요함을 밝히고 있죠. 연락을 달라는 전화메세지 인데요, 이 문제를 어떻게 해결해면 좋을까요? 우선, 예정보다 발송이 늦어진 점을 정중히 사과해야겠죠. 그런 다음 왜 그런 문제가 발생했는 지 이유를 밝힙니다. 기계가 고장 나서 고치느라 시간이 걸렸다던지, 혹은 직원 일부가 갑작스레 병가를 내서 일손이 부족했다는 등의 이유가 있겠습니다. 그런 다음, 내일 중으로 받을 수 있도록 바로 보내겠다고 약속하면 좋겠습니다.

 [유용한 표현]

flyer 전단지

after checking into the situation~ 상황을 확인해보니

cause delays (일정) 지연을 유발하다

express courier 급송 택배

[ Model Answer ]

Hello, Mr. McCarty. I’m returning your call about the problem with the flyers you ordered. You said that you haven’t gotten the flyers yet and I am very sorry for the inconvenience. After checking into the situation, I found out that there was a problem with the equipment we used to print out your flyers and it caused delays. We got it fixed yesterday and finished printing out the flyers this morning. We can send them to you by express courier this afternoon and it will normally take three hours to deliver the package anywhere in the city. So, I have no doubt that you will be able to get them by the end of the day. Once again, we are sorry for the delay. Thank you.