이귀숙 강사의 TOEIC SPEAKING

#246. TOEIC SPEAKING ( Part 5 – Q30 )   

안녕하세요 여러분,

오늘의 질문을 한번 볼까요?

[ Q 10]

Hello, this is Kristen Cooper. I checked out the customer feedback for our clothing store, and the good news is most customers like our clothes. However, we also get a lot of complaints about our poor customer service. According to the customers, they couldn’t get enough help from our sales assistants, and the store was very untidy. Even worse, one of the customers accused us of having only one staff member on the whole 1^st floor, and had to wait in line for about 20 minutes at the counter. I think we should do something about this, or else our business will get a bad reputation. Since you are the store manager, I’d like to ask you for some ideas on how to make our store a pleasant place to shop. Again, this is Kristen Cooper and my number is 555-2645. Thank you.  

상점 점원이 남긴 메시지 이네요. 고객들로부터 받는 피드백 중에서 불만 사항을 점장에게 알리는 내용입니다. 매장도 지저분하고 직원이 부족해서 계산대에서 대기 시간이 20분이 되었다는 등의 내용을 알리며 무언가 조치를 취해야 한다고 얘기하네요. 자, 여러분이 그 상점의 점장이라면 어떠한 해결책을 제시할 건가요? 부족한 인원을 충원할 계획이며 직원 서비스 교육을 실시할 예정이라고 밝히면 좋겠네요. 마지막으로, 또 다른 제안 사항이나 문제점이 있으면 언제든지 연락을 달라고 하면 되겠습니다.

 [유용한 표현]

poor service 형편없는 서비스

hire more staff 직원을 더 고용하다

[ Model Answer ]

Hello, Ms. Cooper. This is Mina Lee. I got your message about the negative feedback from our customers and I understand what you are worried about now. You said that many customers are disappointed at our poor service and untidy store. Well, after checking into the situation, I realized that we need to hire more staff to keep our store organized and offer a better service to our customers. I had a talk with the manager of the Human Resources and we both agreed on hiring two more staff next week. I hope this will help us give better service and get good reputation. Also, I will call a staff meeting and talk about offering better customer service. Thank you for letting me know about this issue and please feel free to call me if you have any other suggestions. Thank you.