이귀숙 강사의 TOEIC SPEAKING

#242. TOEIC SPEAKING ( Part 5 – Q26 )   

안녕하세요 여러분,

오늘의 질문을 한번 볼까요?

[ Q 10]

Hello, this is Amy Rusch from SAB. I received my phone bill by email yesterday for our office. Well, there must be some sort of mistake because the statement says that our company owes $1000. This seems nearly impossible because it is almost double what we paid last month. I’d like to check and take care of this issue as soon as possible. Again, this is Amy Rusch at SAB. Please call me at 555-2390. Thank you.

회사의 사무실 전화요금 고지서를 받았는데 1000달러가 나왔다고 하네요. 지난 달에 나온 요금의 거의 두 배라서 있을 수 없는 일 같으니 확인을 부탁한다는 전화 메시지 입니다. 자, 어떻게 이 문제를 해결할 수 있을까요? 문제를 확인해보니 시스템상의 오류로 인해 실수가 생겼다거나, 혹은 다른 회사의 전화요금 고지서가 잘못 발송되었다는 등의 설명을 할 수 있겠습니다. 또한 이 문제를 해결하기 위해 요금 고지서를 다시 발송해 주겠다고 하며 정중히 사과를 하면 되겠죠.

자, 그렇다면 함께 답변을 만들어 볼까요?

 [유용한 표현]

huge mistake 엄청난 실수

overcharge 과다 청구하다

check into the situation 상황을 조사하다

[ Model Answer ]

Hello, Ms. Rusch. This is Tom Carson form ABC Telecom’s customer service department. I got your message about your phone bill for your office. You said that there must be some mistake and you are overcharge. Well, I checked into the situation and found out that there was a huge mistake in our computer system. It turned out that all phone bills we sent by email were not correct. I’m terribly sorry about the inconvenience. Now, our computer system is working again and we will send you a new bill by email. Please feel free to call us if you have any other questions. Thank you.